Remote install of Single User license – (In the case of AEC Collection 2 x selected products from the Collection) to one Workstation/laptop.

Autodesk software is now fulfilled via download and there are a number of steps involved, including downloading the software, interacting with emails from Autodesk, setting up the user, granting access and activating the license. It is not too complex an operation and instructions will be provided, but many customers run into problems or prefer us to do it. We are happy to provide this as a service for you via remote login to your system. Installation also includes Core Support for 30 days from our install. This cost is for a clean install where there aren’t any access, firewall or speed issues etc., which may cause problems or prevent the license from working. If significant extra work is needed by Diatec to resolve or work around these issues, additional costs will apply at our reduced hourly rate of €75. Each additional license costs €45 at the same time to install. If you wish to install yourself please see details here

Keeps you up and running with your desktop software. Installation problems, licencing issues or hardware compatibility glitches can all be frustrating when you just need to get on with your work.

We have a team of experts dedicated to solving these type of problems, use their hands-on experience to find the cause of your problem. Core Support includes remote install for 1 x product/module per user per single device.

For customers without Core Support a knowledgebase can be found here