IT Support & Maintenance
Our support includes
- Support for virtualised VMware & Citrix environments
- Firewall, Switch & Router support
- Server, SAN & Backup support
- Desktop, laptop, mobile support
- Printer & Plotter service & support
Diatec can save your organisation money & provide the most appropriate support contract. Get in touch with us before your next contract renewal & we will sit down & review what type of support options you really want & need.
- We will make sure we understand your organisation & your IT Support needs
- We will assign a dedicated Account Manager to your organisation
- We will provide you with quality references so you can check & see how good we are
- We will add value to your IT support by offering extra services as part of our support package (i.e. BIM support, Mobile support)
- We will work with your organisation to gain greater efficiencies from your IT resources
- We will if selected as your IT Support Partner ensure a smooth transfer over to our support services from your incumbent support partner including taking account of all licensing & renewals
- We will save you money on your contract. In most cases 30 – 40% on what you are currently paying
- We will work with you to squeeze the most out of your IT resource using the latest Infrastructure & Desktop virtualisation technologies
- We will ensure that your software licensing remains compliant & that the most cost effective method of remaining compliant is chosen
- We will always provide you with best practice, best pricing & best in class systems for your IT upgrades, working closely with you to ensure they come in on or under budget
- We always work closely with our partners including VMware, Microsoft, Autodesk, HP, Dell, Citrix, Symantec, CA, McAfee, Veeam & many more. Working with our partners ensures that you the customer gets the best IT Systems support & that our support engineers are continually getting their skill sets updated.
Don’t want to pay an annual charge? We can also provide monthly or quarterly fee billing. We work with organisations to make the process as simple as possible & with a payment structure that suits you.
If your organisation doesn’t want a contract, we also offer PAY AS YOU GO (PAYG). Simply log a call with us & pay by Laser or Visa. Current rates are €120 per hour.
